Editor's note

World Survey Supplement

February 2024

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Improving employee and customer satisfaction are business priorities in 2024 

In this issue, do read IAB’s highly anticipated World Survey 2024 Summary Analysis. The survey provides rankings for global accounting Networks and Associations by fee income and staff numbers, and gives results broken down by region and service line. For the full rankings tables see the main February IAB edition.

Elsewhere in this supplement, IAB’s Kris Cooper explores Psychological Safety in the Workplace by looking at accounting firms’ policies that can serve to unlock employees' full potential.

In ‘The Green Key: AI and the future of Sustainability Reporting’, IAB’s Santiago Bedoya-Pardo speaks to Iterate.ai’s Brian Sathianathan, who reflects on how swiftly the accounting profession is adapting to the changing tide of ESG technological development. Santiago further explores the evolution of sustainability reporting in ‘Accounting frameworks to help combat the climate challenge'. Elsewhere in the issue, PrimeGlobal CEO Steve Heathcote also touches on the ESG theme as he gives us his predictions for the year ahead.

We hear from Praxity about the importance of customer satisfaction and their partnership with survey provider ClearlyRated to measure customer experience.

The founder of Studio Andrea Matera tells us about the work his firm is doing to advise new businesses entering the market in Italy, and the complexity of Italy’s local regulations that present challenges for new businesses.

The team at Suralink describe their business solutions for making the audit process more efficient and their partnership with PKF Littlejohn to improve their audit engagement experience.

We also hear from audit confirmations provider Circit about how tech stacks can hinder or accelerate efficiency depending on the specific tools used, and about their collaboration with MGI member firm, Richard Luckin.

Additionally in this issue, do read  Seth Catalli of Globality’s account on how Generative AI will drive strategic procurement in 2024; Quadient’s Karim Ben-Jaafar discusses supply chain partner-development and the merits of Building bridges beyond transactions in 2024; and The MindShift Group’s leadership transformation coach, Michael Pagnotta, explains how understanding multi-generational mindsets can help navigate the workplace.

Zoya Malik
Editor-in-Chief, Financial Services Practice, GlobalData & Editor, International Accounting Bulletin